The Flower Shop Bristol Ltd ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use Terms Of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of data protection the data controller is The Flower Shop Bristol Ltd, 145 Gloucester Road, Bishopston, Bristol, United Kingdom, BS7 8BA.
Information we may collect from you
We may collect and process the following data about you:- Information that you provide by filling in forms on our site https://theflowershopbristol.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of your visits to our site including, traffic data, location data, weblogs and other communication data and the resources that you access.
IP Addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to help improve our service. We make use of Analytics to track site usage and browsing actions, we don’t share any personal information to any third-party during this process. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Where we store your personal data
The data that we collect from you is stored within the European Economic Area (“EEA”). When we use a 3rd party data processor outside the EU we ensure that they are only to a country, territory or organisation that has been deemed to ensure an adequate level of protection (for example, they comply with with the EU-US privacy shield framework). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored by Shopify on our behalf. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
If you have opted in, we may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email.
Disclosure of your information
We may disclose your personal information to third parties: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If The Flower Shop Bristol Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its members will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use Terms Of Use and other agreements; or to protect the rights, property, or safety of The Flower Shop Bristol Ltd.
Data breaches
We take data security very seriously but if we do become aware of a breach we will inform the Information Commissioner's Office (ICO) within 72 hours and contact any affected users by email as soon as possible.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at: 145 Gloucester Road, Bishopston, Bristol, United Kingdom, BS7 8BA or info@theflowershopbristol.org.uk. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
You have the right to access, correct and request removal of personal information that we hold about you. If you would like to exercise this right then please contact us.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.